Product Warranty

Tesla Fire Systems LLC stands behind the Amerex fire protection products we sell. Products purchased from Tesla Fire Systems are backed by the applicable manufacturer warranty provided for the specific Amerex product or model.

Amerex Manufacturer Warranty

Amerex fire extinguishers and fire protection products sold by Tesla Fire Systems are covered in accordance with the applicable Amerex manufacturer's warranty.

Where a product carries a 6-year manufacturer's warranty, warranty coverage is subject to the terms, conditions, limitations and exclusions established by the manufacturer.

Products Purchased From Tesla Fire Systems

For eligible Amerex products purchased directly from Tesla Fire Systems, we will assist customers with legitimate product warranty claims and help coordinate the applicable manufacturer warranty process.

• The product must have been purchased from Tesla Fire Systems or an authorized Tesla Fire Systems sales channel.
• Proof of purchase may be required.
• Product model and serial number may be required.
• Photographs, videos or other documentation of the reported defect may be requested.
• Warranty eligibility remains subject to the applicable manufacturer's warranty requirements.
• Final approval for a manufacturer warranty repair, replacement or other remedy may be subject to Amerex's determination.

Fire Extinguisher Maintenance

Fire extinguishers are life-safety devices and must be properly installed, inspected, maintained and serviced in accordance with applicable manufacturer instructions and fire-code requirements.

Warranty coverage may be affected by improper installation, misuse, physical damage, corrosion, unauthorized modification, improper servicing, failure to maintain the equipment or the use of non-approved replacement parts.

After a Fire Extinguisher Has Been Used

A fire extinguisher that has been partially or fully discharged should not automatically be considered ready for continued service.

Depending on the extinguisher type and model, the unit may require professional inspection, recharge, servicing or replacement before being returned to service.

What Is Not Automatically Covered

A manufacturer's warranty generally applies to qualifying manufacturing defects. It does not automatically cover normal maintenance, routine inspections, recharge services, hydrostatic testing, damage caused by misuse, accidental damage or normal wear.

Warranty coverage does not replace the owner's responsibility to properly inspect and maintain fire protection equipment.

Request Warranty Assistance

If you believe an Amerex product purchased from Tesla Fire Systems has a qualifying manufacturing defect, please provide:

• Order number or proof of purchase
• Product name and model number
• Serial number, where applicable
• Description of the issue
• Photographs or video showing the issue